At, we strive to ensure your satisfaction with our products and services. This Refund and Returns Policy outlines our guidelines and procedures for returns, refunds, and order cancellations. Please review this policy before making a purchase to understand your rights and obligations.

  1. Return Eligibility: a. Medication Returns: Due to safety regulations, we do not accept returns or exchanges for medications, including Aspadol, unless you have received an incorrect or damaged product (see section 3 for details). b. Non-Medication Products: We may accept returns or exchanges for non-medication products, such as health accessories or healthcare products, within 30 days of the delivery date. The item must be unused, in its original packaging, and in resalable condition.
  2. Order Cancellation: a. Medication Orders: Once an order for medications has been processed and dispatched, we cannot cancel it. This is to ensure the safety and integrity of the medication. b. Non-Medication Orders: If you wish to cancel a non-medication product order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped.
  3. Incorrect or Damaged Products: a. If you receive an incorrect medication or a damaged product, please contact our customer support team within 48 hours of delivery. b. To assist us in resolving the issue, please provide clear photographs of the incorrect or damaged product, along with your order details. c. Depending on the circumstances, we may offer a reshipment of the correct product or provide a refund for the damaged or incorrect item.
  4. Refunds: a. Refunds for non-medication products will be processed once the returned item has been received and inspected for eligibility. The refund amount will exclude any shipping fees. b. For refunds related to incorrect or damaged medication products, we will evaluate each case individually. If a refund is issued, it will be processed using the original payment method.
  5. Return Shipping: a. If you are eligible to return a non-medication product, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item. b. Returns for incorrect or damaged medication products will be handled on a case-by-case basis, and we will provide instructions on how to proceed.
  6. Contact Us: If you have any questions or need assistance with a return, refund, or order cancellation, please contact our customer support team. We are here to help and will guide you through the process.

Please note:

  • The availability of returns, refunds, and order cancellations may vary based on the specific circumstances and the applicable laws and regulations.
  • We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

We are committed to ensuring your satisfaction and providing a hassle-free experience at Your feedback and concerns are valuable to us, so please do not hesitate to reach out to our customer support team for assistance.

Last Updated: 03 July 2023

Note: This Refund and Returns Policy applies solely to and does not govern the practices of third-party websites or services linked to or from our website. We recommend reviewing the policies of those websites for their respective refund and returns guidelines.